VeloCar · Policies

CANCELLATION

We understand plans change. Here's exactly what to expect when you need to cancel or modify a booking.

Refund schedule

More than 72 hours before pickup

Full refund

24 – 72 hours before pickup

75% refund

Less than 24 hours before pickup

50% refund

After scheduled pickup time

No refund

Peak period notice

Stricter terms may apply

During high-demand periods — including public holidays, weddings, election days, and major events — cancellation terms may be more restrictive. These will be clearly communicated at the time of booking.

No-show policy

Important

Failure to appear

If you do not arrive within 3 hours of your scheduled pickup time without prior communication, your booking may be cancelled.

Reservation fees will be forfeited in the event of a no-show.

The reserved vehicle will be released back into the available fleet.